Account Manager

About the role

A well-established landscape company in the greater Atlanta area is seeking an experienced Account Manager to lead client relationships across an established commercial and residential maintenance portfolio.

What you'll own

• Serve as the primary point of contact for assigned landscape maintenance clients.
• Build trusted, long-term relationships by understanding each client’s goals, expectations, and property priorities.
• Conduct regular property visits and proactively identify service issues, quality concerns, and enhancement opportunities.
• Maintain consistent client communication and close the loop on questions, complaints, proposals, and service requests.
• Lead account-renewal, retention, pricing, and relationship-planning activities.
• Identify and develop landscape enhancement opportunities involving mulch, pine straw, seasonal color, irrigation, drainage, planting, sod, and other property improvements.
• Manage enhancement projects from initial client discussion and estimating through proposal, scheduling, procurement, job-cost review, and invoice preparation.
• Coordinate with field leadership and crews when client requests or property conditions require action.
• Communicate client expectations and project requirements clearly to operations.
• Maintain accurate client, proposal, scheduling, and job information within the company’s operating systems.
• Review enhancement timesheets, vendor costs, purchase information, and supporting job documentation.
• Participate in regular sales, proposal, and pipeline reviews with division leadership.
• Help establish more consistent and scalable account-management processes as the maintenance division grows.
• Support the adoption of new technology, systems, and operating processes.

What it takes

• Clients receive timely, proactive, and dependable communication.
• Client requests and concerns are acknowledged, documented, and resolved.
• Renewal and retention risks are identified before they become cancellations.
• Properties are regularly inspected and quality issues are addressed proactively.
• Open proposals and client commitments do not remain unresolved.
• Enhancement opportunities are consistently identified, proposed, scheduled, and completed.
• Leadership and field teams have clear visibility into client issues, proposal status, and upcoming commitments.
• The Account Manager works independently while communicating important developments early.
• Clients view the Account Manager as a knowledgeable and trusted extension of their team.