Account Manager

About the role

Join a leading landscape management company revolutionizing how landscapes are maintained in the Las Vegas Valley! This Account Manager role offers an exciting opportunity for someone passionate about client relationships, service excellence, and delivering best-in-class results in a fast-paced, gro

What you'll own

• Exceed Client Expectations: Build strong, long-term client relationships, manage expectations, and ensure all deliverables and commitments are met.
• Stay Responsive: Address client concerns within 24 hours and emergencies within 2 hours, including occasional after-hours and weekend communication.
• Drive Service Delivery: Act as the liaison between clients and field operations, prioritize irrigation repairs, and ensure timely, accurate service.
• Generate Proposals: Prepare and send proposals for enhancements, repairs, and service changes as needed.
• Document and Organize: Maintain signed approvals, work orders, photo documentation, and visual aids (maps, photos) for clear communication.
• Partner Cross-Functionally: Work closely with Business Development to onboard new clients and support field training efforts.

What it takes

• 2+ Years Experience: In landscape management, customer relations, or account management within a service-based industry.
• Industry Knowledge: Strong understanding of landscape maintenance practices and irrigation systems highly desired.
• Tech-Savvy: Proficiency with Google Workspace (Docs, Sheets, Drive, Gmail, Calendar) and comfort adopting new digital tools.
• Client-Centric Mindset: Proven dedication to building trust and exceeding expectations.
• Excellent Communication: Strong written and verbal skills, including professional correspondence.
• Education: Bachelor's degree in Business, Horticulture, Landscape Management, or a related field preferred.
• Driving Record: Valid driver's license with a clean record, as this role requires frequent site visits.